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Complaint

HAVE SOMETHING TO SHARE?

Your Experience Matters

At Lendwire, our unwavering commitment lies in transforming property financing into a journey that’s not only positive and empowering, but remarkably transparent from inception to conclusion.

Embedded within the very fabric of our operations is a resolute focus on customer satisfaction. Each day, we pour our collective efforts into fulfilling our mission, ensuring that your experience with us is nothing short of exceptional.

Your voice matters to us. We eagerly anticipate your feedback, whether it’s a beacon of praise, a hint of concern, or even a candid complaint about the services you’ve encountered. Please know that every word you share will be embraced with the utmost seriousness. Our dedicated team stands ready to not only listen but to act promptly, working tirelessly to mend any situation that needs attention.

Thank you for entrusting us with your property financing journey. We’re here for you, driven by our passion to enhance your experience, every step of the way.

Let's Resolve This Together

When things aren’t sailing as smoothly as they should, we believe in the power of direct communication. Our first suggestion? Reach out to the person you’re dealing with and share your thoughts – it’s often the quickest route to resolution.

But hey, we get it. Sometimes, that doesn’t quite hit the mark. And that’s okay! We’re here with the next step: a simple online form where you can spill the beans on what’s bothering you. Think of it as your virtual venting space, designed to make life easier for you.

Once you’ve let it all out, know that we roll up our sleeves. Our team steps in, takes a good look at everything, and gives you an honest-to-goodness solution. No bias, just a fair shake.

Why do we go the extra mile? Because your peace of mind matters. Your experience with us matters. So let’s chat – person to person, issue to solution, and all in a way that just makes sense.

Complaint Submission Form

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How Does Our Internal Complaint System Work?
  • Your Voice Heard: Once you’ve hit that send button, consider your message received. No need for fancy acknowledgments – your thoughts are in our hands.
  • Meet the Resolver: Our superhero in this scenario is the Lendwire Complaint Officer. They’ll dig into what you’ve shared and get in touch with you directly. And don’t worry, we won’t make you wait forever – we’re all about reasonable timeframes.
  • Taking Action: Whether it’s finding a solution or ensuring we’re wiser for the future, consider it done. We’re not just talk – we’re action-takers.
  • Recorded and Respectful: Every complaint you raise is like a note in our diary. We keep them safe and sound in our database, respecting all the rules and regulations, and of course, your privacy in accordance with our policy.
  • Going the Extra Mile: Sometimes, it’s a team effort. If we can’t quite crack the code internally, we might have to bring in the big guys – the regulatory body of the province where the issue popped up.

 

Your trust is our fuel.

 

 

We're here to serve you

Toll Free: 1-(866)-297-4363

Client Services: cs@lendwire.co

Accounts Receivable: accounting@lendwire.co

Complaints: issue@lendwire.co

Human Resources: hr@lendwire.co

Media Inquiries: press@lendwire.co

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